Get in touch with our team
Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team for account help, deposit and withdrawal queries, troubleshooting or to pass on feedback. Use live chat for quick answers, email for detailed requests or phone for urgent matters. Service operates to help with verification queries, payment follow-up and game access. Reach out any time and the support team will guide you through next steps and available options. Available across Australia and regionally daily.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (accounts & billing) |
| Affiliate enquiries | [email protected] (partners & commissions) |
| Phone | +61 2 8374 1952 (call or SMS) |
| Working hours | Mon-Fri, 08:00-20:00 AEST |
| Support languages | English (EN) |
| Support channels | Live chat, Email, Phone |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues or when sending documents and explanations. Please include a clear subject line and provide up-to-date contact details so we can respond without delay. Attach relevant files and quote your account ID where possible to speed up processing.
Submit your enquiry
Response Time
Contact our support team via live chat or email. Most enquiries are answered within one business day. Complex issues such as verification, payment or account investigations can take longer depending on their nature and may require additional documents or checks. We’ll keep you updated by email while we work on a resolution.
Feedback
Tell us what you think - send feedback, suggestions or ideas to help Vegastars improve. Submissions are reviewed carefully and used to refine site features, promotions and gameplay. Your input directly informs updates to the lobby, bonuses and support. Click Contact Us or use live chat to share thoughts - practical suggestions are welcomed and considered for future improvements.